Our Internet Terms
The site is hosted
by Fasthosts.co.uk. Online payments are handled by Worldpay.co.uk.
Orders, clients and other 'Back Office' information
is handled by MarketersChoice.com.
This transaction is between you, the customer and Green
by Nature Ltd. Registered Office: Andromeda House, Calleva
Park, Aldermaston, Reading, Berkshire RG7 8AP. Any transaction
is governed by English Law. This site is for the fulfilment
of UK orders. Green by Nature Ltd is pleased to accept
orders subject to terms & conditions of sale as stated
below. In these terms "Days" refers to working days
based on GMT (Greenwich Mean Time), being Monday to
Friday excluding UK bank holidays unless otherwise stated.
All Prices shown are in Pounds Sterling and exclude
VAT/Sales Taxes; VAT will be added to the cost of the
goods. E. & O. E. All product information is given as
a guide only. Green by Nature reserve the right to refuse
to sell to any individual, company or organisation.
Your statutory rights are not affected.
2. Order Cancellations
If at any stage you wish to cancel your order please
contact us quoting your order number by e-mail to: firstname.lastname@example.org
PLEASE NOTE: THE RIGHT TO CANCEL APPLIES ONLY TO EC
& UK RESIDENT DOMESTIC CONSUMERS, ANY OTHER CANCELLATIONS
WILL ONLY BE ACCEPTED AT THE DISCRETION OF Green by
Nature. WHERE A CANCELLATION IS ALLOWED, A RESTOCKING
FEE MAY BE CONSIDERED APPROPRIATE AT THE DISCRETION
OF Green by Nature IF GOODS HAVE ALREADY BEEN DESPATCHED
TO THE CUSTOMER.
3. Backorder Policy
Backorder items are products that are not currently
in stock.These items are on order from the manufacturers.
If you order an item that is out of stock and we are
unable to provide the product within the delivery period
specified, we will notify you by e-mail when the products
will be arriving at our warehouse and when they will
be available for despatch.
4. Delivery Information
for UK customers only
Providing your payment is cleared and the product(s)
are in stock you will normally receive your order the
following working day (on all orders placed before 4.00pm
GMT). All products in stock are, where possible, despatched
by either 1st class post or a next day courier service.
5. Returns Procedure
APPLIES ONLY TO EC & UK RESIDENT DOMESTIC CONSUMERS At Green
by Nature we want you to be delighted every time you shop
with us so we make our returns policy simple. For any defective\damaged
products or order discrepancies received, please follow
the returns procedure below: a) Products in working order
must be returned in their original packaging. b) Faulty
products still within the manufacturer’s warranty period
should, if possible, be returned in their original packaging.
c) Please enclose details of the defect,damage or discrepancy
including print samples where applicable. d) Enclose original
or copy of the sales invoice. e) Please obtain proof of
posting when returning goods. Please send your package to:
Returns Department Green by Nature Ltd. Unit 78, BasePoint,
Premier Way, Abbey Park Ind Est. Romsey, Hampshire SO51
9AQ. Customers other than EC & UK resident domestic consumers
should contact us by e-mail or telephone regarding potential
6. Invoice Query
If you have a query with an invoice please contact us
on: e-mail:email@example.com Tel:01794 513951
7. Methods of Payment
Our fully secure site payments are handled by Worldpay.co.uk
who accept all major credit and debit cards including:
Mastercard, Visa, Maestro. If for whatever reason you
are still not comfortable using your credit card details
over the internet please contact us to arrange alternative
methods of payment before ordering. All goods remain
property of Green by Nature Ltd until payment is received
8. Our Guarantee
THE GUARANTEE BELOW ONLY APPLIES TO EC & UK BASED DOMESTIC
CONSUMERS. Our "no quibbles" guarantee means that if for
any reason you are unhappy with your purchase we will issue
a refund for the price of the item\s within 30 days of the
cancellation. In the case of unwanted goods you have a 7
day cancellation period (which begins the day after receipt
of the goods) in which to cancel your order and we will
issue a refund for the price of the item\s within 30 days
of the cancellation. When returning goods you may return
the goods at your own cost, should it be necessary for us
to arrange collection of the goods we reserve the right
to deduct the direct cost of any such collection from the
refunded amount. You must take reasonable care of any goods
that have been supplied and we reserve the right to deduct
costs equal to the loss of value in the goods from the refunded
amount if you do not do so. This does not affect your statutory
rights as a consumer. To make a return please contact us
on 01794 513951. When returning goods please include your
details, the order\invoice number, the reason for the return
and wrap the package securely. You must obtain proof of
posting when returning goods. Then send the package to the
address below Returns Department Green by Nature Ltd. Unit
78, BasePoint, Premier Way, Abbey Park Ind Est. Romsey,
Hampshire SO51 9AQ
All Prices shown are in Pounds Sterling and exclude VAT.
The current rate for VAT is 20%.
The Green by Nature Web Site is comprised of various
Web pages operated by Green by Nature.
The Green by Nature Web Site is offered to you conditioned
on your acceptance without modification of the terms,
conditions, and notices contained herein. Your use of
the Green by Nature Web Site constitutes your agreement
to all such terms, conditions, and notices.
Green by Nature reserves the right to change the terms,
conditions, and notices under which the Green by Nature
Web Site is offered, including but not limited to the
charges associated with the use of the Green by Nature
LINKS TO THIRD PARTY SITES
The Green by Nature Web Site may contain links to other
Web Sites ("Linked Sites"). The Linked Sites
are not under the control of Green by Nature and Green
by Nature is not responsible for the contents of any
Linked Site, including without limitation any link contained
in a Linked Site, or any changes or updates to a Linked
Site. Green by Nature is not responsible for webcasting
or any other form of transmission received from any
Linked Site. Green by Nature is providing these links
to you only as a convenience, and the inclusion of any
link does not imply endorsement by Green by Nature of
the site or any association with its operators.
We may share your contact
info with our sister companies - clearsky.co.uk, earth-essentials.co.uk
or wormsonline.co.uk, this may involve emails, newsletters
and promotional items coming to you, usually via email.
SERVICE CONTACT : firstname.lastname@example.org
COPYRIGHT AND TRADEMARK NOTICES:
All contents of the Green by Nature Web Site are: and/or
its suppliers. All rights reserved.
The names of actual companies and products mentioned
herein may be the trademarks of their respective owners.
The example companies, organizations, products, people
and events depicted herein are fictitious. No association
with any real company, organization, product, person,
or event is intended or should be inferred. Any rights
not expressly granted herein are reserved.